Our Services

CHSS’s main responsibilities fall under four categories: Contract Management, Monitoring and Reporting, Providing strategic sourcing expertise and Vendor Management.

1. Contract Management:
   Manage and monitor CHSS Member Agreements and assist hospital members with issue resolution. Hold regular business reviews for continuous improvement. Maintain a contract database on GHX CCXpert identifying suppliers, term, renewal options and expiry dates to ensure continued coverage of product and service delivery to the Members;
   
   Conduct a competitive tendering process for new and replacement supplies and services, respecting BPS Procurement Directive requirements. Negotiate a supply or service agreement with the successful respondent(s);
   
   Determine the extension, modification, termination of agreements, and present any necessary documentation for the Member’s signature according to the Member’s own by-laws or signing authority policies;
   
   Investigate and recommend collaboration opportunities.
   
   
2. Monitor and report on performance achievement against Service Levels. Establish key performance indicators (KPI’s) and other performance indicators and make the information available to members through GHX Provider Intelligence.
   
   
3. Provide advice and recommendations on all sourcing activities.
   
   
4. Conduct Vendor management that allows CHSS to build a relationship with our suppliers and service providers that will strengthen both businesses.

The purpose of CHSS Sourcing is to: regionally align Sourcing activities; generate savings and efficiencies for member hospitals; ensure greater consistency of price and quality; reduce workload; permit greater product standardization by employing a consistent suite of supplies and improved reliability of supply; collaborate with other buying groups on procurement initiatives.

In order to meet our objectives and therefore our service levels, CHSS will establish clear indicators and targets to measure performance.

For example:

• Increase spend savings to re-invest in member hospitals:
• Increase spend on contract (contract compliance, leakage, transfer non managed spend)
• Increase GPO contracts (GPO spend reporting)
• Spend visibility with GHX applications

Standardization:

• Gain efficiencies both financially and with increased clinical best practice

Collaboration:

CHSS has long been a proponent of collaboration in sourcing events. Our aim is to continue to increase collaboration and by doing so, support the objectives of Supply Ontario in both knowledge sharing and by going to market together. This approach will bring efficiencies such as driving savings by combining spend volumes, avoiding duplication of efforts, sharing expertise and fostering innovation.

Knowledge management:

• Improve strategic decisions
• Improve contract management
• Strengthen region and infrastructure including partnerships
• Streamline process, remove redundancies and optimize resources

At CHSS the in-scope sourcing groupings are Medical/Surgical Supplies, Services, General Supplies, Implants, Laboratory Supplies, Nutrition Supplies, Office Supplies and Pharmaceutical Suppliers. Note that CHSS hospitals have Procurement departments that also issue competitive processes.

If the Operations Committee decides that an out-of-scope commodity should be managed by CHSS for either financial or other benefits, CHSS will address it, and the concluding agreement will become in-scope in future years.